The Commonwealth of Massachusetts has implemented new guidelines for COVID-19, beginning on November 6th, 2020: All customers and employees must wear a face mask or covering in all indoor and outdoor public spaces, even if they are able to maintain six feet of distance from other people. We ask that you please follow the COVID-19 guidelines and wear a mask when visiting us at Clay Subaru.
Here at Clay Subaru we continue to update our operations in our sales and service departments every single day, with customer and employee safety as our #1 priority. We understand purchasing a new Subaru or servicing your current one may seem difficult right now, but we are doing everything we can to make your experience as safe, as comfortable, and as convenient as possible. And as you'll read below, we're doing quite a bit! However, we won't stop there. If there is anything else we can do to make your experience with Clay Subaru more accommodating, or if you have any questions on what you read below, please give our General Manager a call directly. Oscar LiDonni can be reached at 508-523-0003.
Here's what we are doing to stay safe
For sales, you are now able to purchase a new or pre-owned vehicle without leaving your home! We'll even come to your house with gloves and a mask on as we deliver your new Subaru to you, right in your driveway. Using our brand new Buy From Home With Clay Subaru tool, you can structure your own monthly payments, value your trade, and even apply for credit right on our website, without entering the dealership or picking up the phone. We are delivering vehicles everyday so you don't have to come in. We'll come to you and it will be completely contactless.
In service, same day and next day appointments are available, and you don't even have to leave your home. We will come pick up your Subaru from your driveway, leave you with a complimentary, sanitized loaner vehicle, and return your Subaru once your service is complete. We will wipe down every single surface in your Subaru we touch upon return-door handles, window switches, gear shifter, blinkers, windshield wipers, head unit, rear view mirror - if we touch it, it will be wiped down and disinfected upon return. We have even tripled our amount of loaner cars here at the dealership to help with these pick up and deliveries.
 |  |
We are still taking walk-in appointments in both service and sales, but we are encouraging people to schedule an appointment prior to entering in order to prevent capacity limitations and crowding. If you are visiting or waiting for your car here at Clay Subaru we want you to feel as safe as possible. We are still continuing to wipe down and sanitize our workplace areas and common spaces constantly throughout the day. As for our waiting areas, we are always looking for new ways to improve our operations. Our most recent update-in all of our waiting areas here at Clay Subaru we have implemented a system to ensure all spaces are sanitized and 6ft apart from other customers. We have double sided cards on each seat and table. If the card is green the space is sanitized and safe to sit. If the card is red please wait for the space to be sanitized and spaced out. We have also created an outdoor waiting area space with tables and umbrellas if you prefer to sit outside. This space is also sanitized. We wipe down and sanitize all surfaces here at Clay Subaru so you are safe and so are we!
 |  |
Service and Parts
- Hours of operation are 7 am to 6 pm Monday thru Friday and 7 am to 5 pm on
- Saturday
- Pick-up and delivery available
- Loaner vehicles are available (sanitized before and after)
- Night drop-off is an option
- All service vehicles will be sanitized prior to and after service is completed
- All communication regarding your service and payment can be conducted by
- phone, text and/or email
- Social distancing protocol will be in place for all in person transactions
Sales Department
- Buy From Home with Clay Subaru. Complete your purchase from beginning to end from the safety and comfort of your home.
- Virtual showroom will be available at http://www.claysubaru.com
- Both lease and finance payments are available on every vehicle
- All vehicles that are offered for test drive are sanitized prior and after
- Sales Advisors will be available by phone, text or email to answer all of your
- questions
Recent Customer Testimonials
"This recall item came in during the COVID-19 quarantine. The dealership was able to fit me in for an appointment within a week of receiving the notice. When arriving at the dealership all the technicians were wearing appropriate PPE. They arranged for me to have a cleaned courtesy vehicle while my vehicle was being worked on. I was updated via text of the progress of my repairs and given a call when everything was completed.
Ok, when I said the technician smiled I am guessing on that. She was wearing a mask, appropriate PPE for the quarantine, at the time. Her cheeks did seem rounded though."
Erik M.
"Fast service, great advice going forward as well. Super thorough cleaning and decontaminating especially during this COVID-19 emergency
Hard to say did your service rep smile when everyone was wearing a mask. But they are always happy people."
Anonymous
"They came to our house to get the car, left us a loaner vehicle, performed the replacement at the shop, brought the car back and sanitized it, and noted they saw another issue with the car but that our local repair shop might be cheaper. They really went above and beyond, and we so appreciated it! We likely would have delayed our service due to COVID-19 concerns, but they took all of that out of the picture and made it so we can drive our car safely. Clay is the best!"
Jessica B."The service department was professional friendly and efficient especially during these trying times thank you. The dealership. Great Teamwork.
Could not have been a better experience."
Charlie P."They were most accommodating, picked up car and brought it back."
Jeanne J.
"Service was for a passenger air-bag recall notice. The service dept took great care to stay socially-distant and to disinfect the car's interior when they first received it."
CARFAX Review
"The staff was friendly, protected appropriately, and completed the service without issue. In this rather "upside down" time (stay at home, physical distancing), it is nice to know that Clay Subaru is taking the situation seriously and providing a needed service to its customers"
CARFAX Review
Clay Subaru
842 Providence Highway
Rte 1 North-Automile
Norwood, MA 02062
- Sales: (781) 650-5338
- Service: 781-745-3937
- Parts: 781-650-8393
Hours
- Monday 9:00AM-7:00PM
- Tuesday 9:00AM-7:00PM
- Wednesday 9:00AM-7:00PM
- Thursday 9:00AM-7:00PM
- Friday 9:00AM-6:00PM
- Saturday 9:00AM-5:00PM
- Sunday Closed
Contact Us
* Indicates a required field
